Online Technical Support Request Form

SUPPORT REQUEST FORM If you encounter a problem working with products and you are not able to resolve it, we're here to help. Our Technical Support department is a full service customer-focused team of experienced professionals who are dedicated to resolving your problems swiftly.

Company Name
First Name
Last Name
Job Title
Contact Phone
Case Description
Support Issue
Current Behavior
Expected Behavior 
I need FTP access
* Check if you need FTP access for uploading a Test Case. Our Support Team will get back to you with uploading instructions.
Test Case Agreement
* I understand that I must submit a test case upon request by INFINITE Software and that Infinite Corporation will bill me for me for time spent developing a test case if I do not submit one.
Platform OS Version
Database Version
Infinite Corporation remote access method

IMPORTANT - Access must be granted upon request by Infinite Corporation technical staff when required to diagnose and resolve an issue

Severity Level
How to determine this value?
Steps taken to eliminate various issues 
Troubleshooting Steps Agreement 
* I understand that if I do not take these steps and the issue proves to be caused by one of these factors, Infinite Corporation has the right to bill me for time spent correcting the issue at the currently prevailing service rate.
Additional comments

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